Refund Policy

1. Overview

GeckoPro Limited ("GeckoPro", "we", "us") operates as a subscription-based service. We want every customer to feel confident about their purchase. This policy sets out when refunds are available and how to request one.

This policy is subject to your rights under the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ), which cannot be excluded or limited by contract. Nothing in this policy overrides your statutory rights.

2. 14-Day Money-Back Guarantee

If you are not satisfied with GeckoPro for any reason, you may request a full refund within 14 days of your initial purchase. No questions asked.

• The 14-day window begins on the date your first payment is processed.
• Applies to all subscription plans, including monthly and annual plans.
• Only applies to the first payment. Renewals are not covered by this guarantee.
• Email [email protected] with your account username and we will process your refund within 5 business days.

3. Founder Subscriptions

Founder subscriptions are offered at a reduced rate in recognition of early adopters who support GeckoPro during its development phase. In exchange for that pricing, founder subscriptions carry specific conditions:

• The 14-day money-back guarantee applies from the date of your first payment.
• After 14 days, founder subscriptions are non-refundable.
• Cancellation stops future billing immediately and you will retain access until the end of your current billing period.
• These conditions are disclosed at the point of purchase.

4. Renewals

Subscription renewals (monthly or annual) are generally non-refundable once processed, except:

• Where you were not notified of a price change prior to renewal and the price increased.
• Where a technical error caused a duplicate charge.
• Where required by applicable consumer law.

To avoid an unwanted renewal, cancel your subscription at least 24 hours before your next billing date via your account settings or the billing portal.

5. Cancellation

You may cancel your subscription at any time:

• Via the billing portal in your GeckoPro account settings.
• By emailing [email protected].

Cancellation takes effect immediately no further charges will be made. You retain access to GeckoPro until the end of your current paid period. We do not offer pro-rated refunds for unused time on monthly plans.

6. Service Failures and Extended Outages

We take service reliability seriously. If GeckoPro experiences a significant, sustained outage or materially fails to deliver core functionality, we will assess refund or credit requests on a case-by-case basis.

• Contact us at [email protected] with details of the issue and the period affected.
• We will respond within 2 business days and work with you toward a fair resolution, which may include a partial refund, account credit, or subscription extension.

Planned maintenance windows, third-party data provider outages (e.g. market data feeds), and short-lived disruptions under 4 hours do not qualify for compensation.

7. Your Consumer Rights

Under the Consumer Guarantees Act 1993 (NZ), if GeckoPro fails to meet a statutory guarantee, for example, the service is not fit for purpose or is not provided with reasonable care and skill, you may be entitled to a remedy. This right exists independently of our refund policy and cannot be excluded.

Under the Fair Trading Act 1986 (NZ), we are prohibited from making misleading representations about our service. If you believe we have misrepresented GeckoPro, please contact us or the Commerce Commission.

Australian Users

Australian consumers have rights under the Australian Consumer Law (ACL). Statutory guarantees under the ACL apply where GeckoPro is supplied as a consumer service. Contact the ACCC or your state fair trading office if you believe your rights have been breached.

8. How to Request a Refund

To request a refund, email us at [email protected] with:

• Your GeckoPro account username or registered email address.
• The reason for your request (optional, but helpful).
• Any relevant context (e.g. date of issue, screenshot).

We aim to respond within 2 business days. Approved refunds are processed within 5 business days and will be returned to your original payment method.

9. Changes to This Policy

We may update this Refund Policy from time to time. If material changes are made, we will notify subscribers by email or in-app notice with at least 14 days advance notice. Continued use of GeckoPro after the effective date constitutes acceptance of the updated policy.

10. Contact