Delete Your Account

You can request deletion of your GeckoPro account at any time. This page explains how to do it, what gets removed, and how long it takes.

How to request account deletion

Email us from the address associated with your GeckoPro account. We'll confirm receipt and process the deletion within 30 days.

[email protected]
Subject: Delete my account

We may ask one or two verification questions to confirm the request is genuine. This protects your account from someone else requesting deletion on your behalf.

What gets deleted

When your account is deleted, we remove:

Your profile and login credentials
All portfolio holdings and imported broker data
Your trade history and cost basis records
Alert settings, watchlists, and signal preferences
Push notification subscriptions and device tokens
In-app activity, session data, and support conversations tied to your account

What is retained

Some records are retained for a limited period as described in our Privacy Policy:

Security and fraud prevention logs (up to 90 days)
Server and application logs (up to 90 days)
Encrypted backup snapshots (up to 12 months)
Records required for legal or regulatory compliance (as required by law)

After these periods, data is deleted or permanently de-identified.

Third-party services

GeckoPro uses third-party services (including Google Analytics, Google Ads, Meta Pixel, PostHog, Cloudflare, AWS, Resend, and Stripe where enabled) as described in our Privacy Policy. Data held by these providers is governed by their own privacy policies and retention practices. To request deletion of data held by these providers, you may need to contact them directly.

Timeline

Here's what to expect after you request deletion:

Within a few days: we confirm receipt of your request by email
Within 30 days: your account is closed and personal data is removed from production systems
Within 12 months: residual copies are purged from encrypted backups on their normal rotation

We never sell your data, and deletion is permanent. Once your account is deleted, we cannot restore your portfolio, trade history, or alert settings.

Delete data without deleting your account

If you want to delete some data but keep your account, you can:

Clear imported holdings from the Portfolio tab in the GeckoPro app
Email [email protected] with the subject "Delete My Data" specifying what you want removed

Your rights

New Zealand and Australian users have additional rights under the Privacy Act 2020 (NZ) and Privacy Act 1988 (Cth), including the right to access, correct, or request deletion of your personal information. See our Privacy Policy for details.

Questions

[email protected]